# The new-patient enquiry becomes a typed intake record before the chair.

You add AI to a dental practice by putting a conversational agent in front of new patient intake. It asks the questions your form asks, one at a time, types the answers into a structured record, and posts that record to your practice system the moment it is complete.

## The process this page is about

Not "AI for dentistry". One process, the one that costs your front desk the most: getting a stranger from interested to booked with a complete chart.

- **Who starts it**: A stranger, usually outside opening hours, usually on a phone.
- **What it costs today**: A clipboard at the door, 20 minutes of a patient sitting in your waiting room, and a member of staff re-typing it into your practice system.
- **What it has to produce**: A complete, typed chart entry: complaint, history, insurance, contact, consent to be contacted.
- **of patient and staff time consumed by paper intake per new patient**: 20+ minutes (source: Practice by Numbers)

## What it asks, and what it never asks

You name the fields. It does the asking, in whatever order the conversation goes, and it keeps asking until the required ones are filled.

| Field | Type | Required | Why |
|---|---|---|---|
| full_name | text | yes | Identity on the record |
| phone | phone | yes | How the desk calls back |
| email | email | no | Confirmation and reminders |
| chief_complaint | text | yes | What they came for, in their words |
| symptom_duration | text | no | Triage between urgent and routine |
| insurance_provider | text | yes | Eligibility check before they arrive |
| is_new_patient | boolean | yes | Routes to the right appointment length |
| preferred_time | text | no | Fewer scheduling calls |
| last_cleaning | date | no | Hygiene recall on the same record |

### And what it will not do

- It never diagnoses. "Sensitivity for two weeks" is recorded as a complaint, not as a pulpitis.
- It never quotes a treatment price or an insurance payout.
- It never invents a field. If they did not say it, the record says "Not captured" instead of a guess.
- It hands to a human the moment the answer is not in the content you gave it.

## Try the run yourself

Six situations a front desk actually handles, each running its own agent with its own fields. Pick one and answer it the way a real patient would, vaguely and out of order, and watch it ask the follow up instead of accepting the blank.

- [A first visit](https://joina.chat/l/first-visit): Conversation page. New-patient intake: complaint, history, cover.
- [Same-day pain](https://joina.chat/l/dental-urgent): Conversation page. Triage: what hurts, since when, any swelling.
- [Do you take my cover](https://joina.chat/l/dental-cover): Conversation page. Eligibility: provider, plan, what you need doing.
- [Back after years away](https://joina.chat/l/dental-nervous): Conversation page. Recall: say it has been a decade and watch the tone.
- [The widget on the site](https://joina.chat/l/dental-widget): Chat widget. The same intake, in the corner of your own pages.
- [Someone dropping off](https://joina.chat/l/why-cancelling): Conversation page. The drop-off question, identical in every trade.

## Frequently asked questions

**What does Gnosari do for a dental practice?**

Gnosari runs the new-patient conversation your front desk would otherwise take by phone or on a clipboard: the complaint in the patient's own words, insurance details as printed on the card, medical history flags, preferred times and contact. It asks one question at a time on your website or through a link, then posts a typed intake record to your practice management system before the patient arrives.

**How do I get new-patient intake done before the patient reaches the desk?**

Create a free Gnosari account and tell it which fields your intake form already asks: reason for the visit, insurance carrier and member ID, medications, allergies, last visit, contact. Send the link in the booking confirmation. Gnosari asks one question at a time, follows up on anything incomplete, and posts the record to Dentrix or Open Dental through a webhook, Zapier or Make. The desk reviews a finished record instead of a clipboard.

**Will Gnosari diagnose a patient or quote a treatment price?**

No, and that is deliberate. Gnosari records a complaint in the patient's own words and never interprets it clinically, never suggests what a symptom might be and never says whether it is urgent. It also never quotes a treatment price or an insurance payout. When a question falls outside the content you gave it, it says a person at the practice answers that and records the question verbatim.

**What happens in Gnosari when a patient does not answer everything?**

Required fields get a follow-up question from Gnosari, phrased differently the second time. Anything still unanswered is recorded as not captured rather than filled with a guess, so your front desk sees exactly which fields are missing before they call. Every stored value keeps the sentence it came from, which is how a receptionist checks a member ID or a medication name against what the patient actually typed.

**Does Gnosari work with Dentrix or Open Dental, and is it HIPAA compliant?**

Gnosari posts a signed JSON payload through a webhook the moment a record is complete, and Zapier or Make routes it into Dentrix, Open Dental or your practice management system, with no Gnosari app to install. On HIPAA: Gnosari collects the fields you define and stores them against your account. Whether a deployment meets your obligations depends on what you collect and where you route it, so keep clinical detail out of the field list and talk to us before go-live if you need a Business Associate Agreement.

## Five minutes from now your intake could be running itself.

Build the agent, put it on your new patient page, and watch the first record arrive. Free to start, no card.

Full page: https://gnosari.com/for/dental