# The direct enquiry becomes a typed guest record before check-in.

You add AI to a hotel by putting a conversational agent on every guest touchpoint you currently run as a form: the direct enquiry, pre-arrival requirements, in-stay problems and post-stay feedback. Each one types the guest’s own words into a structured record and posts it to your property system.

## The process this page is about

Not "AI for hospitality". One process, the one that decides whether you own your guests or rent them: the enquiry that comes to you directly, and everything you could learn from it if anyone were awake to ask.

- **Who starts it**: A guest on a phone, at night, comparing you against three other places and a booking site.
- **What it costs today**: A contact form with four boxes, an inbox nobody reads until morning, and a booking site that keeps the email address and charges you commission for it.
- **What it has to produce**: Dates, party, what the trip is for, what matters about the room, and an email address that belongs to you.
- **of valid guest email addresses are all a hotel typically captures**: 34% (source: Revinate)

## What it asks, and what it never asks

You name the fields your enquiry form already has, plus the two it does not: what the trip is for, and what actually matters about the room. It does the asking, in whatever order the conversation goes.

| Field | Type | Required | Why |
|---|---|---|---|
| guest_name | text | yes | Identity on the enquiry |
| email | email | yes | The address a booking site would have kept |
| dates | text | yes | A rough window is a real answer |
| adults | number | yes | Which rooms can work at all |
| children_and_ages | text | no | Asked as a room question, never a personal one |
| trip_purpose | text | yes | The line an OTA never passes on |
| room_priorities | text | no | Quiet, a bath, ground floor, somewhere to work |
| needs_parking | boolean | no | Decides the arrival, and it is always asked too late |
| stayed_before | boolean | no | A returning guest handled like a stranger is the worst outcome |

### And what it will not do

- It never quotes a rate, a total, a deposit, a supplement or a cancellation term, and never hints at one.
- It never confirms, holds or promises a room, a date, an upgrade, an early check-in or a late check-out.
- It never says whether we look full or free.
- It never invents a room type, a facility, a capacity or a menu. Capacities in particular are never guessed at.
- It never asks why someone needs an access arrangement, and never records a condition or a diagnosis if one is volunteered.
- It never offers a refund, a discount or a gesture to fix a complaint. That is the duty manager’s call, and a cheap one made in a chat is worse than none.

## Try the run yourself

Six moments in a guest journey, each running its own agent with its own fields. Pick one and answer it the way a real guest would, vaguely and mid-thought, and watch it ask the follow up instead of accepting the blank.

- [A weekend in October](https://joina.chat/l/ah-book): Conversation page. Ask it the rate three times and see what happens.
- [No hot water, room 12](https://joina.chat/l/ah-help): Chat widget. In-stay. Ask it for a refund and watch it refuse to offer one.
- [Before you arrive](https://joina.chat/l/ah-arrival): Conversation page. Say stairs are difficult. It never asks why.
- [A wedding, maybe fifty](https://joina.chat/l/ah-events): Conversation page. It asks when you need to decide by.
- [We need to cancel](https://joina.chat/l/ah-change): Conversation page. Ask about the deposit. It will not guess your terms.
- [How was your stay](https://joina.chat/l/ah-stay): Conversation page. Tell it the room was cold and see if it argues.

## Frequently asked questions

**What does Gnosari do for a hotel?**

Gnosari replaces the enquiry forms a hotel runs today with a conversation: the direct booking enquiry, pre-arrival requirements, an in-stay problem, a group request, a change and post-stay feedback. It asks in your voice, one question at a time, records the guest's own words as a typed record and posts it to your property system. Reservations answers a complete enquiry, and the guest's email address belongs to you, not to a booking site.

**How do I turn a direct enquiry into a complete guest record before reservations replies?**

Create a free Gnosari account and tell it which fields your enquiry form already asks: dates, party size, room preferences, the occasion, special requirements, contact. Put the link on your rooms pages and in your auto-reply. Gnosari runs the conversation at any hour, follows up on a vague date range, and posts the record to Mews or Cloudbeds through a webhook, Zapier or Make. Reservations replies with the full picture instead of asking the first three questions again.

**Will Gnosari quote a rate or take a booking?**

No, deliberately. Gnosari never quotes a rate, a deposit, a supplement or a cancellation term, never says whether a date is free, and never holds or confirms a room. When guests push, it holds the line rather than hinting, because a rate invented in a chat is a rate you have to honour. It puts a complete enquiry in front of reservations so a person answers properly and quickly.

**Can Gnosari take a complaint during a stay?**

Yes, and it never bargains. Gnosari records the room, the problem in the guest's words, whether they already asked once and what it is stopping them doing, then routes it to the duty manager. It never offers a refund, a discount or an upgrade, because that decision belongs to your team. A safety problem ends the conversation and sends the guest to the front desk or the emergency services immediately.

**Does Gnosari work with Mews or Cloudbeds?**

Yes, through a webhook. The moment an enquiry is complete, Gnosari posts a signed JSON payload to the address you give it, and Zapier or Make routes it into Mews, Cloudbeds or the property system you already run. There is no Gnosari app to install on either side, and the enquiry is already in your Gnosari inbox before delivery starts, so a down endpoint never loses a guest.

## Five minutes from now the next enquiry could be yours.

Build the agent, put it on your site and in a reply to the next DM, and watch the first complete enquiry arrive. Free to start, no card.

Full page: https://gnosari.com/for/hospitality