# The Friday night enquiry is a typed matter by Monday.

You automate law firm intake by putting a conversational agent in front of the new matter enquiry. It takes the facts in the caller’s own words, one question at a time, types them into a structured matter record, and posts that record to your case management system before an attorney reads it.

## The process this page is about

Not "AI for lawyers". One process, the one that decides whether a firm that already paid for the lead gets the client: the first enquiry, out of hours, from someone who will call the next firm on the list if nobody answers.

- **Who starts it**: Someone who has never instructed a lawyer, at night, having a bad week, usually on a phone.
- **What it costs today**: A voicemail nobody leaves a message on, a PDF intake form nobody completes, or an answering service that takes a name and cannot ask a single useful question.
- **What it has to produce**: A typed matter: what happened, the practice area, the dates, the parties, anything already listed or looming, and the questions that need an attorney.
- **of legal clients instruct the first attorney who answers them**: 67% (source: Wildix)

## What it asks, and what it never asks

You name the fields your intake form already has. It does the asking, in whatever order the story comes out, and it keeps asking until the required ones are filled.

| Field | Type | Required | Why |
|---|---|---|---|
| full_name | text | yes | Identity on the matter |
| phone | phone | yes | How intake calls back |
| safe_to_leave_message | boolean | no | Asked in every matter, and it matters most in family ones |
| what_happened | text | yes | The facts in their words, not a dropdown |
| practice_area | text | yes | Routes to the right attorney |
| when_it_happened | text | yes | Timing an attorney will check, never the agent |
| other_parties | text | no | Feeds the conflict search |
| scheduled_dates | text | no | Hearings and letter deadlines, recorded not assessed |
| prior_counsel | text | no | Whether anyone is already acting |
| flagged_questions | text | no | What they asked that needs an attorney, verbatim |

### And what it will not do

- It never gives legal advice, an opinion or a strategy, and never says whether a case is strong, weak or worth bringing.
- It never states or confirms a deadline or a limitation period. It records the dates and says an attorney will check the timing.
- It never quotes a fee, a rate, a retainer or a contingency percentage.
- It says plainly, at the start, that the conversation is not privileged and creates no attorney-client relationship.
- It never confirms or denies whether the firm acts for anyone. That is what the conflict check is for.
- It never invents a field. If they did not say it, the record says "Not captured" instead of a guess.

## Try the run yourself

Six situations an intake desk actually handles, each running its own agent with its own fields. Pick one and answer it the way a real person would, out of order and mid-story, and watch it ask the follow up instead of accepting the blank.

- [I think I need a lawyer](https://joina.chat/l/hv-enquiry): Chat widget. The new matter enquiry, in the corner of your own site.
- [It is happening tonight](https://joina.chat/l/hv-urgent): Conversation page. Say someone is at the station and watch it stop.
- [The conflict check](https://joina.chat/l/hv-conflict): Conversation page. Try to tell it the story. It only wants the names.
- [Booking the consultation](https://joina.chat/l/hv-consult): Conversation page. The bring-list, one item at a time.
- [Chasing the file](https://joina.chat/l/hv-documents): Conversation page. Say you are waiting on somebody else.
- [I went elsewhere](https://joina.chat/l/hv-notproceeding): Conversation page. No save attempt, it just writes down why.

## Frequently asked questions

**What does Gnosari do for a law firm?**

Gnosari runs the intake conversation a law firm would otherwise take on a Friday night voicemail: the practice area, what happened at a high level, the other parties, any dates the caller knows, and how to reach them. It asks one question at a time on your practice area pages or through a link, then posts a typed matter record to your case management system. The intake coordinator opens a complete matter on Monday morning.

**How do I capture potential clients who contact the firm outside office hours?**

Create a free Gnosari account and tell it which fields your intake form already has: practice area, summary, opposing parties, key dates, referral source, contact. Put the link on your practice area pages and in your voicemail greeting. Gnosari runs the conversation at any hour, follows up when a name or date is missing, and posts the matter to Clio or Lawmatics through a webhook, Zapier or Make. An attorney reviews a finished record instead of returning a cold call.

**Will Gnosari give legal advice, and what about privilege?**

No. Gnosari is instructed never to give an opinion, a strategy or a view on the merits, never to interpret a document, and never to state or confirm a deadline or limitation period. Asked whether someone has a case, it says an attorney answers that and records the question verbatim. It states at the start of every conversation that it is intake, that no attorney-client relationship is created and that the conversation is not privileged, and asks people to keep detail high level.

**Can Gnosari collect what a conflict check needs?**

Yes, as its own agent. Gnosari takes every name and entity on both sides plus the connected parties people forget, such as spouses, companies and former names, and refuses to take the facts of the dispute. It never confirms or denies whether the firm acts for anyone. An attorney runs the search against a complete list instead of walking round the office asking who has heard of a name.

**Does Gnosari work with Clio or Lawmatics?**

Yes, through a webhook. The moment a matter record is complete, Gnosari posts a signed JSON payload to the address you give it, and Zapier or Make routes it into Clio, Lawmatics or the case management system you already run. There is no Gnosari app to install on either side, and the matter is already in your Gnosari inbox before delivery starts, so a down endpoint never loses a potential client.

## Five minutes from now your after-hours enquiries could be typing themselves up.

Build the agent, put it on your practice area pages, and watch the first matter arrive. Free to start, no card.

Full page: https://gnosari.com/for/legal