# The 11pm quote request becomes a typed moving record by today.

You automate moving company intake by putting a conversational agent in front of the quote enquiry. It asks for the route, the timing, the rooms, access and any special items one question at a time, types the answers into a structured record, and posts it to your CRM before an estimator ever calls back.

## The process this page is about

Not "AI for movers". One process, the one that decides whether a stressed-out lead calls the next company on the list: the quote enquiry, the message that arrives before an estimator has said a word.

- **Who starts it**: Someone with a lease ending, a job offer in another city, or a house that just sold, usually browsing quote sites at night and usually not sure yet on the exact date.
- **What it costs today**: A "Request a Quote" web form that asks for an address and a date and nothing about stairs, parking or the piano, or a 45 to 90 minute in-home or video survey that only happens once someone has shown serious intent.
- **What it has to produce**: A typed enquiry record: the route, the timing window, the rooms, the access constraints, and anything unusual enough that an estimator needs to know before quoting.
- **of moving leads never convert - the bottleneck is the intake, not the lead volume**: 62% (source: SmartMoving)

## What it asks, and what it never asks

You name the fields your quote form already has. It does the asking, in whatever order the story comes out, and it keeps asking until the required ones are filled.

| Field | Type | Required | Why |
|---|---|---|---|
| origin_location | text | yes | Where the truck starts |
| destination_location | text | yes | Where the truck ends up |
| move_timing | text | yes | The window an estimator plans around, never a fixed date |
| room_count | text | no | Roughly how much is moving |
| stairs_or_elevator_access | text | no | Access at either end changes crew size and time |
| parking_availability | text | no | Where the truck can actually park |
| what_matters_most | text | no | The detail a form never asks for and the one that predicts a repeat customer |
| special_items | text | no | The piano, the safe, the fish tank - flagged before move day, not on it |
| packing_or_storage | text | no | Whether this is a bigger job than a truck alone |
| full_name | text | yes | Who the quote goes to |
| email | email | yes | Where the quote gets sent |
| phone | phone | no | A backup way to reach them |

### And what it will not do

- It never quotes a firm price in chat. Moving prices depend on a survey, so it gives a general sense at most and offers a proper quote by email.
- It never confirms a move date. A date is only fixed once a survey has been done and a crew is booked, so it captures the window they are aiming for and says scheduling confirms it.
- It never invents availability, a crew size, or an insurance term to sound more certain than the company actually is.
- It never treats an item mentioned in passing as handled. A piano or a safe gets a flag for a human to confirm, not a silent yes.
- The moment a move-day problem looks like a safety issue, the crew agent stops collecting fields and says this needs a phone call to dispatch right now.
- It never invents a field. If they did not say it, the record says "Not captured" instead of a guess.

## Try the run yourself

Six situations a moving company’s front office actually handles, each running its own agent with its own fields. Pick one and answer it the way a real customer would, mid-panic and out of order, and watch it ask the follow-up instead of accepting the blank.

- [I need a quote](https://joina.chat/l/np-survey): Chat widget. The quote enquiry, in the corner of a moving company’s own site.
- [Something’s wrong on move day](https://joina.chat/l/np-urgent): Conversation page. Describe a day-of problem and watch it stop and route straight to dispatch.
- [Do you even do this move](https://joina.chat/l/np-eligibility): Conversation page. Route, building access and an unusual item, checked before anyone books time.
- [I still have a storage unit](https://joina.chat/l/np-storage): Conversation page. No guilt, no late-fee tone, just where things stand.
- [Something got damaged](https://joina.chat/l/np-damage): Conversation page. A post-move claim, logged with no promise attached.
- [Getting ready for the move](https://joina.chat/l/np-logistics): Conversation page. Parking, elevator booking and access, before the crew arrives.

## Frequently asked questions

**How do I automate moving company intake?**

Name the fields your quote form already has, point the agent at your services pages, and put the link on your site. The agent runs the conversation, produces a typed enquiry record, and posts it to your CRM through a webhook, Zapier or Make. Setup is minutes, not an implementation project.

**Will it quote a price or confirm a date by accident?**

It is instructed never to quote a firm price and never to confirm a move date in chat, because both depend on a survey nobody has done yet. It captures the timing window and the general shape of the job, and says plainly that a proper quote and a confirmed date come once the survey and scheduling are done.

**Does it catch things like a piano or a safe before move day?**

Yes. It asks directly whether there is anything unusual to move, in plain language, and flags it for a human rather than treating a passing mention as handled. That is the gap FMCSA complaint data points to: undisclosed items are a leading cause of move-day disputes.

**What happens if something goes wrong on move day?**

The move-day agent asks what is happening and gets a job reference and a callback number, then stops. If anything sounds like a safety issue, it says immediately that this needs a phone call to dispatch right now and does not keep collecting fields. It never reassigns the crew or promises a new arrival time itself.

**Does it work with SmartMoving or Supermove?**

Through a webhook, yes. Gnosari posts a signed JSON payload the moment an enquiry is complete, and Zapier or Make routes it into your CRM. There is no Gnosari app to install on either side.

## Five minutes from now your late-night quote requests could be typing themselves up.

Build the agent, put it on your services pages, and watch the first enquiry arrive. Free to start, no card.

Full page: https://gnosari.com/for/moving