Chat Themes

What are Chat Themes?

Chat Themes are visual and behavioral configurations that control how your chat interface looks and feels for visitors. They define welcome messages, suggested prompts, colors, and layout options.

Key Features

Welcome Messages

Greet visitors with personalized welcome text

Suggested Prompts

Help users get started with pre-defined prompts

Visual Customization

Customize colors, layout, and branding

How to Use

1Create a theme with your preferred settings
2Preview changes in real-time as you configure
3Apply the theme to your public agents
4Set default for new agents to use automatically

Use Cases

Customer Support

Welcoming messages with FAQ prompts for support agents

Sales Assistant

Product-focused prompts with branded appearance

Knowledge Base

Documentation-style theme with search prompts