Knowledge Hub

Collections

Sources

Ready

Processing

Product Documentation

All product guides, manuals, and technical specs

8 sources Ready View sources

Customer Support

FAQs, help articles, and support policies

12 sources Ready View sources

API Reference

REST API documentation and OpenAPI specs

5 sources Ready View sources

Company Policies

HR policies, employee handbook, and procedures

6 sources Processing View sources

Sales Materials

Pitch decks, case studies, and pricing guides

9 sources Ready View sources

What is the Knowledge Hub?

Think of this as a library for your AI assistants. You add information (documents, websites, databases), and your AI agents can access and learn from it automatically.

The more relevant knowledge you add, the smarter and more helpful your agents become.

Understanding Collections

Collections are like folders - they help you organize related knowledge together.

Example

Create a "Product Support" collection with:

Your product manual (PDF)
Your FAQ page (website)
Your support articles (docs website)

Then assign this collection to your Support Agent.

Source Types Explained

DocumentsPDFs, Word docs, text files

WebsitesWeb pages, documentation sites

APIsREST APIs, OpenAPI specs

DatabasesPostgreSQL, MySQL connections

Cloud StorageGoogle Drive, Dropbox, GitHub

Status Indicators

ReadyFully processed, AI can use it

ProcessingBeing analyzed and indexed

ErrorSomething went wrong

Not LoadedNeeds to be loaded first

Best Practices

Organize by TopicCreate collections for each major topic or use case

Quality over QuantityAdd relevant, accurate content. Less noise = better answers

Keep it UpdatedReload sources when the underlying content changes

Use Descriptive NamesClear names help you find and manage sources easily

Pro Tip

You can add the same source to multiple collections! This is great for content that's relevant to different use cases.