AI Guest Feedback for Hotels -Hear the 80% You're Missing
Post-stay email surveys achieve a 20% response rate. Conversational AI achieves 70-90%. Every unheard guest is a lost review, a missed upsell, and a reputation risk you can't see.
How It Works
Get up and running in minutes. No technical expertise required.
- 1
Create Your Guest Agent
Set up your property details, room types, amenities, and guest communication preferences using our hospitality template.
- 2
Customize Guest Touchpoints
Configure conversations for pre-arrival, in-stay, post-stay, and event inquiries. Tailor upsell offers and preference questions to your property.
- 3
Deploy Across the Guest Journey
Trigger conversations via SMS at key moments - booking confirmation, pre-arrival, check-in, checkout. Guest data flows as structured records into your PMS or CRM.
How Businesses Use Gnosari
Real use cases powered by AI conversations instead of static forms.
Text guests within minutes of checkout with a brief conversational debrief. Achieve 3-4x the response rate of email surveys, capture richer qualitative data, and route satisfied guests to Google reviews automatically.
Captures Room Experience Overall Rating Staff Feedback Improvement Review ConsentSend a conversational message 72 hours before check-in to collect preferences: room setup, pillow type, dietary restrictions, celebration occasions, spa interest. Use the same conversation to offer relevant upgrades.
Captures Special Occasion Dietary Needs Dining Reservation Room PreferencesQualify event inquiries automatically with an AI conversation that captures dates, headcount, AV requirements, catering needs, and budget range before it ever reaches your sales team. No more 3-email qualification exchanges.
Captures Event Type Headcount AV & Rooms Budget Range ContactLet guests text their requests in any language. Gnosari handles common queries instantly (Wi-Fi, checkout time, restaurant hours) and routes complex requests to the right department with full context.
Insert brief AI conversations at every guest touchpoint - Wi-Fi login, spa booking, restaurant reservation - to capture the real email address behind OTA-masked profiles. Turn anonymous guests into first-party assets.
Live demo agent
A real Gnosari agent. Ask it anything.
A real Gnosari agent - ask it anything.
Traditional Methods vs Gnosari
See how AI conversations compare to traditional data collection.
Post-Stay Feedback Rate
Pre-Arrival Preferences
Event Inquiry Response
Guest Data Quality
Concierge Q&A Load
Connects to Your Hotels & Hospitality Stack
Gnosari integrates with the tools you already use, powered by MCP.
Opera PMS
Property Management System
Sync guest preference data and feedback directly into Oracle Opera for unified guest profiles.
Cloudbeds
Property Management System
Connect Gnosari conversations to Cloudbeds for independent hotels and hostels. Guest data flows into reservation records.
Mews
Property Management System
Push structured guest data and upsell responses into Mews for modern hospitality operations.
Revinate
Guest CRM
Feed conversational feedback and preference data into Revinate for enriched guest profiles and targeted marketing.
Frequently Asked Questions
Everything you need to know about getting started. Can't find the answer you're looking for? Reach out to our team.
Traditional post-stay email surveys achieve 10-20% response rates. Gnosari texts guests via SMS or WhatsApp within minutes of checkout with a brief conversational exchange that feels personal, not like a form. Research shows conversational AI surveys achieve 70-90% completion rates - meaning you hear from 3-4x more guests.
Related Industries
See how other industries use AI conversations to transform their data collection.
Hear from Every Guest, Not Just the Unhappy Ones
Join hotels using Gnosari to capture guest feedback, preferences, and event inquiries through conversations - not forms that nobody fills out.
Free forever plan available - No credit card required